Terms and Conditions – Discover Naivasha
1. Introduction
Welcome to Discover Naivasha, an e-commerce website (www.discovernaivasha.co.ke) offering travel experiences and merchandise related to the beautiful destination of Naivasha. By using our website and purchasing our products, you agree to the following Terms and Conditions outlined below.
2. Definitions
– “Discover Naivasha,” “we,” “our,” or “us” refers to the e-commerce website and its operators.
– “Customer,” “you,” or “your” refers to any individual or entity using our website or purchasing our products.
3. General Terms
a. Eligibility: You must be 18 years old or older to use our website and make a purchase. If you are below the age of 18, you must obtain parental or legal guardian consent before using our services.
b. Account Information: You are responsible for providing accurate and updated information when creating an account or making a purchase on Discover Naivasha. Any misuse of personal information may result in the termination of your account.
c. Product Availability: Our travel experiences and merchandise are subject to availability. We reserve the right to modify or discontinue any product without prior notice.
d. Pricing: All prices are listed in the currency specified on the website and do not include taxes or additional fees unless otherwise stated.
e. Order Confirmation: After placing an order, you will receive an email confirming the details of your purchase. This email does not guarantee acceptance of your order; it only acknowledges that we have received it.
f. Payment: We accept various payment methods listed on the website. Payment must be made in full before the delivery of any product or service.
4. Travel Experiences
a. Booking Confirmation: All travel experiences are subject to availability. Once you book a travel experience, we will confirm its availability and provide you with the necessary details for your itinerary.
b. Cancellation and Refunds: Cancellation policies vary depending on the nature of the travel experience. Please review our cancellation policy before making a booking. Refunds, if applicable, will be processed according to our refund policy.
c. Travel Insurance: We recommend that all customers purchase comprehensive travel insurance before participating in any travel experience. Discover Naivasha is not responsible for any losses, injuries, or damages incurred during the travel experience.
5. Merchandise
a. Product Descriptions: We strive to provide accurate product descriptions and images. However, slight variations may occur due to factors such as lighting or manufacturing processes.
b. Returns and Exchanges: If you receive a defective or damaged product, please contact our customer support within 14 days of receipt to initiate a return or exchange. We do not accept returns for products without valid reasons.
6. Intellectual Property
a. All content on the Discover Naivasha website, including text, images, logos, and graphics, are protected by copyright and intellectual property laws. You may not use, modify, or reproduce any content without our prior written consent.
7. Privacy Policy
a. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using Discover Naivasha, you agree to our Privacy Policy.
8. Indemnification
a. You agree to indemnify and hold Discover Naivasha and its operators harmless from any claims, losses, damages, liabilities, and expenses arising from your use of our website or the purchase of our products.
9. Governing Law and Jurisdiction
a. These Terms and Conditions shall be governed by the laws of Kenya without regard to conflict of laws principles. Any dispute arising from the use of Discover Naivasha shall be subject to the exclusive jurisdiction of the courts in Kenya.
10. Amendments
a. Discover Naivasha reserves the right to update or modify these Terms and Conditions at any time. The revised version will be posted on the website, and your continued use of our services signifies your acceptance of the updated Terms and Conditions.
Please read these Terms and Conditions carefully before using Discover Naivasha. If you do not agree with any part of these Terms and Conditions, please refrain from using our website or making a purchase.
Last Updated: 22nd-March-2023
For any questions or concerns, please contact us at info@discovernaivasha.co.ke or phone/WhatsApp +254763600096